Support
Get help
Wakeletics is a small team building in the open. Email reaches a person, not a queue.
Common questions
The alarm did not fire
Check that Wakeletics still has alarm permission in iOS Settings, that the alarm is enabled, and that the day matches its repeat schedule. If it happened after an iOS update or a restart, tell us the device and iOS version — that detail is usually what identifies the cause.
Reps are not counting
Almost always framing or light. Step back until your whole body is in frame, turn a light on, and wait for READY before starting. If the app says TOO DARK it has paused deliberately rather than guess at reps you did not do.
It counted a rep I did not do
We want these. Tell us the movement, roughly how you were positioned relative to the phone, and the lighting. False positives are tracked against a labelled test set and specific reports are what improve it.
I cannot join a Circle
Check the invite has not expired and that the code was entered exactly. If the link opens the website instead of the app, the app may not be installed on that device yet.
Delete my account
The app has an account deletion flow in Settings. It removes your profile and social records, not just your access. You can also email us and we will handle it.
Something else
Email us with the device model, iOS version and what you expected to happen. Screenshots help. We read everything.
A note on safety
The workout screen always has an emergency action that ends a session immediately. If you are injured, unwell, or in a situation where using a camera is not appropriate, use it. The morning is logged incomplete and the streak resets — that is the honest record — but nothing about Wakeletics is worth pushing through pain for.