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Wakeletics

Support

Get help

Wakeletics is a small team building in the open. Email reaches a person, not a queue.

wakeletics@gmail.com

Common questions

  • My alarm didn't ring

    In Wakeletics, open Settings → Permissions: Alarms must say ON. If it doesn't, the row offers Allow Alarms or Open iOS Settings — use it. Wakeletics alarms are system alarms, so they ring with the phone locked and in Silent mode. If it still happens, tell us your iPhone model and iOS version.

  • I pressed Stop and it rang again

    That is the backup chain: Stop silences one ring, and the next backup is already scheduled. The chain ends when your reps are verified — or when you use Emergency Dismiss on the workout screen, which is always there and always free.

  • Reps are not counting

    Stand the phone at waist-to-chest height, about 2 m away and facing you, so your whole body is in frame. Do full reps, all the way down and back up. In a dark room the screen lights up to help the camera see you. The practice run in onboarding is a good way to find the right spot.

  • Does the camera record me?

    During a workout, no: frames are analysed on your iPhone and discarded as they arrive. Nothing is recorded, saved or uploaded. The selfie camera opens only when you tap Take a selfie in Share Studio, and that photo stays on your phone unless you share or save the card.

  • How do I cancel Wakeletics Pro?

    Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Wakeletics Pro, or in Wakeletics under Settings → Wakeletics Pro → Manage Subscription. If Pro ends, everything that wakes you keeps working and you choose which alarm stays on.

  • I bought Pro on another iPhone

    Open Settings → Wakeletics Pro → Restore Purchases, signed in with the same Apple Account.

  • How do I delete my data?

    Settings → Delete all data. There is no account and no server copy — your data lives only on your iPhone, so deleting the app removes it too.

  • Something else

    Email us with your iPhone model, iOS version and what you expected to happen. Screenshots help. We read everything.

A note on safety

Wakeletics is not a medical device and gives no medical advice. Talk to a doctor before starting a new exercise routine, and stop if you feel pain, dizziness or shortness of breath. Emergency Dismiss on the workout screen ends a session and its backup rings immediately. The morning won’t count — that is the honest record — but nothing about Wakeletics is worth pushing through pain for.